WARRANTY POLICY
DRIVELINE SERVICES AUSTRALIA PTY LTD (“the Company”) warrants to the original purchaser that
products purchased from the Company will be free of defects in materials and workmanship, apart from
any consumer guarantees under the Australian Consumer Law, limited to the following terms and
conditions.
WARRANTY PERIODS:
DRIVELINE PRODUCTS (including tailshafts and componentary, constant velocity components, steering
products, diff and gearbox products and all other parts not specifically covered elsewhere in this
document)
The period of this warranty, to the original purchaser only, will be for:
a. On road vehicles: one year or 20,000 kilometres from the date of original purchase,
whichever occurs first.
b. Off road vehicles, commercial and other equipment: three months or 250 hours from
the date of original purchase, whichever occurs first.
SUSPENSION PRODUCTS
The period of this warranty, to the original purchaser only, will be for:
a. Shock absorbers and suspension small parts: three years or 60,000 kilometres from the
date of original purchase, whichever occurs first.
b. Steering dampers: one years or 20,000 kilometres from the date of original purchase,
whichever occurs first.
c. Coil springs: five years, unlimited kilometres from the date of original purchase.
d. Leaf springs: two years, unlimited kilometres from the date of original purchase.
MINING PRODUCTS (including any product or vehicle used at any time in mining related activities)
The period of this warranty, to the original purchaser only, will be for:
a Heavy vehicle driveshafts and universal joints: twelve months or 2,000 hours from the
date of original purchase, whichever occurs first.
b. Heavy vehicle axles and transmission rebuilds: three month or 2,0000 hours from the
date of original purchase, whichever occurs first.
c. Light vehicle products: one month or 1,000 km from the date of original purchase,
whichever occurs first.
d. Industrial balancing: three months or 2,000 hours from the date of original purchase,
whichever occurs first.
MECHANICAL REPAIRS (including items such as engines, gearboxes and differential or like,
replacement or repairs)
The period of this warranty, to the original purchaser only, will be for:
a. General on-road use: 3 months or 5000km from purchase date, whichever occurs first.
b. Mining / off-road use: 1 month or 1000km from purchase date, whichever occurs first.
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WARRANTY LIMITATIONS:
1. This warranty is subject to the following limitations:
a. Damage caused by improper installation, misuse, collision, accident or subject to
comprehensive insurance claim.
b. Defects cause by normal wear and tear.
c. The unit must have been installed by a qualified motor repairer in accordance with the
vehicle manufacturer’s instructions.
d. The unit must be maintained and serviced (where required) in accordance with the vehicle
manufacturer’s guidelines.
e. Any evidence that the unit has been damaged by any other means or caused by other
reasons not related to the item.
f. Removing, dismantling, modifying or otherwise tampering with the product without prior
written authorisation from the Company will render the warranty void.
g. This warranty does not cover any vehicle modified in any way from the factory
specifications outside the scope of any work undertaken by the Company.
h. All housings and units must be cleaned where relevant and free of all contaminants prior
to the installation of the replacement unit.
i. Exchange units will not be recognised for warranty if the oil is contaminated, incorrect oil is
used or filters have not been changed as required.
j. In the event of preliminary signs of malfunction, it is the responsibility of the customer to
cease operation and report any problems to Driveline Services. Failure to comply with this
condition may result in more serious consequential damage and VOID this warranty.
k. Any unauthorised repairs to engines, gearboxes and differentials failures will immediately
VOID this warranty.
l. No warranty is offered against noise if the crown wheel and pinion is not replaced.
m. No warranty is offered against periodic noise with either new or second-hand crown wheel
and pinions.
n. No warranty is offered if an overdrive gear (5th or 6th) is used whilst towing, driving under
load, or driving slowly.
o. Fully serviceable or new bump stops and boots must be used on applications when they are
originally fitted.
p. Suspension components with evidence of oil or grease contamination from an external
source.
q. Suspension components showing evidence of improper tightening of the mounting bolts
causing parts to wear or bend.
r. This warranty does not cover any vehicle subjected to misuse, neglect or contamination.
s. This warranty does not cover any vehicle used in motorsport, speed trials or operated
on a chassis dyno.
t. This warranty is not transferable on the sale of the vehicle.
u. In the case of engine warranty:
• All radiators must be cleaned and tested prior to fitment of replacement engine.
All cooling components must also be professionally checked and repaired or
replaced if necessary
• This warranty does not extend to include accessories such as alternators, air
compressors, carburetors, injection pumps, water, oil and fuel pumps, turbos,
starter motors, belts, thermostats and housings, oil and temp switches,
distributors, pulleys, harmonic balancers, and flywheels. Damage to engines
subject to failure of any of these items will VOID this warranty.
Q11.00.001.7B
• All engine replacements must have the following fitted on installation:
• New timing belts and pulleys
• New rear, front and main seals
• New thermostat and
• New sump, timing and tappet cover gaskets.
2. Subject to the above conditions, liability under this warranty is limited to the repair, replacement
or full refund of an item proven to the company’s reasonable satisfaction to be defective in materials
or workmanship, at the Company’s sole discretion. No liability is accepted for any consequential,
incidental, special or punitive damages or losses, whether direct or indirect. This includes costs for
any transport, removal, installation, towing, unauthorized repairs or any other associated costs. The
cost of labour, including wheel alignments, will not be considered.
3. All stated periods apply to the original purchaser only and this warranty is not transferable on the
sale of the vehicle. Time periods are calculated from the invoice date of original purchase or distance
travelled / time in service, whichever occurs first.
4. Claims under this warranty policy must be commenced by submitting to the Company a
completed copy of the Company’s standard Request for Return Authorisation form (available from
the Company on request), including a detailed description of why or how the product failed and proof
of the date and mileage of the vehicle at the time of original fitment and time of failure. The Company
will then advise if the product is to be returned for inspection, which, if so required, must be arranged
by the purchaser within 14 days on a freight pre-paid basis, quoting the Return Authority Number
provided by the Company.
5. The terms of this warranty policy, as set out above, take precedence over any other warranty
written, spoken or implied by any persons, whether employed by the Company or not.